Mumbai, Jan. 17: After an overwhelming response at the Customer Meet held on Wednesday, 15th January 2020 at Emerald Hall, Hotel Kohinoor Continental, Model Co-operative Bank Ltd., held the 2nd Customer Meet on Thursday, 16th January 2020 for it’s customers of Borivli, Dahisar and Malad Branches at Celebrity Hall, Payyade International Hotel, Kandivali (W), Mumbai – 400 067.
There were approximately 250 customers from these branches that attended the function. The event began with the inaugural address being given by Albert W. D'Souza, He spoke on the current banking scenario and in particular the performance of Model Co-op. Bank Ltd. over the years. He elaborated on the requirements for a FSWM (Financially Sound & Well Managed) co-operative bank and how Model Co-op. Bank Ltd was above the benchmark required. The FSWM status and the overall good performance of the Bank has been recognized by the various associations for all Co-operative Banks, at City level, District level and State level, as was evident from the fact that the Bank has won 11 awards in the last 5 years for their stellar performance. The Bank continues to grow from strength to strength and launches new products from time to time; the Bank is launching 'Mobile Banking' for the benefit of its customers, which will attract the younger generations to the Bank.
Founder Chairman John D’Silva spoke on the evolution of Model Co-op. Bank Ltd. from it's roots which were sown on 26th April, 1916 with the formation of the Mangalorean Catholic Co-operative Credit Society Ltd. which in 1998 became Model Co-op. Bank Ltd.
Founder Director Vincent Mathias was the next speaker and he gave a very practical and relevant presentation on 'Your money is safe with Model Co-op. Bank Ltd.'. He spoke on how the Bank has always ensured compliance with all the regulatory requirements. The regulatory requirements have been laid down by RBI and are updated from time to time, the purpose of these requirements are to ensure that the funds of the public and depositors with the Bank are safe. The Bank has been regularly rated as 'A' by its Statutory Auditors which is evidence of the soundness and compliance level of Model Co-op. Bank Ltd.
Once the presentations were completed there was an Interactive session where the customers were invited to take the mic. Many customers voluntarily came forward and shared their experience of banking with Model Co-op. Bank Ltd. and expressed their satisfaction of the prompt and professional services provided by the Bank.
The Banks first General Manager & CEO Frank Lewis was among the Dignitaries present.
The customers who gave their comments and suggestions were Brian Silva, Joachim Cardoz, John Lobo, Ravi Jain, Carlos Castelina, Leena Tauro, Irene Duguet, Maxim Pinto, Marus Mascarenhas, Yvonne D’Souza, Lydia Lewis, George Almeida.
The interactive session was responded to by the Chairman Albert W. D'Souza and the General Manager William D'Souza. The evening ended with the vote of thanks given by Director Thomas Lobo.
The other Directors of Model Co-op. Bank Ltd. that were present included Marita D’Mello, Paul Nazareth, Gerald Cardoza, Sanjay Shinde. The event was compered by Deputy General Manager Zenon D’Cruz.
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