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Mangaluru: Syndicate Bank Executive Director S S Mallikarjuna Rao, told reporters that the bank embarked upon project Ananya in February 2016 and has been operating on the four pillars of transformation which comprise business process reengineering, digital channels, sales and CRM, HR transformation. An increase in the number of Syndicate Bank branches and nine additional regional offices of the bank would be opened shortly, he said
"The BPR initiatives will re-engineer currency branch processes to provide customers with faster turnaround time and more efficient processing. It also includes branch transformation aimed at customer service and modernisation," he said.
He said digital channels of the bank are being revamped to cater to the fast changing needs of the modern customer which include new product feature suite, simpler on boarding and improved customer interfaces.
A state-of-the-art contact centre with sales and service capabilities is being launched to ensure 24X7 banking facilities to all customers, he said.
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